Shipping policy
Shipping Policy
Effective Date: July 17, 2026
Thank you for shopping with Timber Hills Trading Co. Every order is carefully packed by hand to ensure your products arrive safely and ready to enjoy.
Order Processing
Orders are typically processed within 1–3 business days after payment is received.
Orders are processed Monday through Friday, excluding weekends and major U.S. holidays.
During periods of high demand, product launches, or holidays, processing times may be slightly longer. If significant delays occur, we'll notify you using the email address provided with your order.
Shipping Methods
We currently ship within the United States.
Shipping options and rates are calculated at checkout based on your order and delivery location.
Most orders are shipped via:
- USPS Ground Advantage
- USPS Priority Mail (when selected or required)
Shipping estimates provided during checkout are estimates only and are not guaranteed delivery dates.
Order Tracking
Once your order has shipped, you'll receive a confirmation email containing tracking information.
Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error after placing your order, please contact us immediately at:
hello@timberhillstradingco.com
While we'll do our best to update your shipping information, we cannot guarantee changes once an order has entered processing or has been shipped.
Additional shipping charges resulting from incorrect addresses are the responsibility of the customer.
Lost, Delayed, or Stolen Packages
Once a package has been accepted by the shipping carrier, delivery is the responsibility of that carrier.
If your package appears delayed, please check the tracking information before contacting us.
If your package is lost or appears to have been delivered but cannot be located, please contact us. We'll gladly assist you in working with the shipping carrier to help resolve the issue.
Timber Hills Trading Co. is not responsible for delays caused by:
- Severe weather
- Natural disasters
- Carrier service interruptions
- Holidays
- Other circumstances beyond our control
Damaged or Incorrect Orders
If your order arrives damaged, leaking, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Email:
hello@timberhillstradingco.com
Please include:
- Your order number
- A brief description of the issue
- Clear photographs of the product
- Photographs of the shipping box and packaging (if applicable)
We'll review your request promptly and work to make it right through a replacement, refund, or other appropriate solution.
Multiple Shipments
Occasionally, orders containing multiple products may ship in separate packages to ensure safe delivery or because of inventory availability.
If this occurs, you'll receive tracking information for each shipment.
International Shipping
At this time, Timber Hills Trading Co. ships only within the United States.
We hope to offer international shipping in the future.
Questions?
If you have any questions about shipping or your order, we're happy to help.
Timber Hills Trading Co.