Refund policy

Effective Date: July 17, 2026

At Timber Hills Trading Co., we take pride in creating small-batch botanical products with carefully selected ingredients and thoughtful craftsmanship. We want you to be completely satisfied with your purchase.

Returns

Due to the personal care nature of our products, opened or used items cannot be returned for safety and hygiene reasons.

If you wish to return an eligible item, you must contact us within 14 days of delivery. Eligible items must be:

Unopened
Unused
In their original packaging
In resalable condition

Please email us at hello@timberhillstradingco.com before sending any return. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, leaking, defective, or you received the wrong item, please contact us within 7 days of delivery.

Email:

hello@timberhillstradingco.com

Please include:

Your order number
A brief description of the issue
Clear photographs of the item
Photographs of the shipping packaging (if applicable)

We'll review your request promptly and, when appropriate, provide a replacement, store credit, or refund.

Refunds

Once an approved return has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method. Depending on your financial institution, refunds may take several business days to appear on your account.

Original shipping charges are non-refundable, unless the return is the result of our error or a product defect.

Return Shipping

If the return is due to:

A damaged product
A defective item
An incorrect shipment

Timber Hills Trading Co. will cover the cost of return shipping when required.

For all other approved returns, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

While we'll do our best to accommodate requests, we cannot guarantee changes or cancellations once an order has entered processing or has been shipped.